Navi — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Navi loan app.
Common questions about Navi
Is Navi RBI registered?
Yes. Navi is the consumer-facing brand of Navi Finserv Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U65923KA2012PLC062537), with its registered office under the RBI Bengaluru regional office.
Who is the real lender behind the Navi app?
Navi Finserv Limited is the regulated entity that issues loans through the Navi brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: 2nd Floor, Vaishnavi Tech Square Iballur Village, Begur Hobli Bangalore South Bangalore KA 560102 IN.
What is the Navi customer care number?
Navi customer care details are managed by Navi Finserv Limited. The RBI-registered email on record is nodaloffice@navi.com; corporate_finserv@navi.com. For phone support, check inside the Navi app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Navi?
Three-step escalation: (1) Raise a complaint in the Navi app or write to Navi Finserv Limited at nodaloffice@navi.com; corporate_finserv@navi.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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