JioFinance — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the JioFinance loan app.
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Common questions about JioFinance
Is JioFinance RBI registered?
Yes. JioFinance is the consumer-facing brand of Jio Financial Services Limited (Formerly Reliance Strategic Investments Limited), a Credit Information Company registered with the Reserve Bank of India (CIN L65990MH1999PLC120918), with its registered office under the RBI Mumbai regional office.
Who is the real lender behind the JioFinance app?
Jio Financial Services Limited (Formerly Reliance Strategic Investments Limited) is the regulated entity that issues loans through the JioFinance brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: 9th Floor, Maker Chambers Iv, 222, Nariman Point, Mumbai Maharashtra 400021.
What is the JioFinance customer care number?
Verified customer care number for Jio Financial Services Limited (Formerly Reliance Strategic Investments Limited): +912235554094. Last verified 18 Sept 2026. Always cross-check on the official JioFinance app or website before calling — scam helplines target lending app users.
How do I file a complaint against JioFinance?
Three-step escalation: (1) Raise a complaint in the JioFinance app or write to Jio Financial Services Limited (Formerly Reliance Strategic Investments Limited) at vishal.kumar@ril.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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The safety verdict page shows JioFinance's RBI registration status, the regulated entity behind the app, and its grievance officer's verified contact.
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