Jana SFB — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Jana SFB loan app.
Common questions about Jana SFB
Is Jana SFB RBI registered?
Yes. Jana SFB is the consumer-facing brand of Jana Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the Jana SFB app?
Jana Small Finance Bank Limited is the regulated entity that issues loans through the Jana SFB brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Jana SFB customer care number?
Jana SFB customer care details are managed by Jana Small Finance Bank Limited. The RBI-registered email is on record. For phone support, check inside the Jana SFB app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Jana SFB?
Three-step escalation: (1) Raise a complaint in the Jana SFB app or write to Jana Small Finance Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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