Jana Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Jana Bank loan app.
Common questions about Jana Bank
Is Jana Bank RBI registered?
Yes. Jana Bank is the consumer-facing brand of Jana Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the Jana Bank app?
Jana Small Finance Bank Limited is the regulated entity that issues loans through the Jana Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Jana Bank customer care number?
Verified customer care number for Jana Small Finance Bank Limited: +91 1800 2080. Last verified 8 Jun 2026. Always cross-check on the official Jana Bank app or website before calling — scam helplines target lending app users.
How do I file a complaint against Jana Bank?
Three-step escalation: (1) Raise a complaint in the Jana Bank app or write to Jana Small Finance Bank Limited at Grievance.redressal@jana.bank.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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