Citibank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Citibank loan app.
Common questions about Citibank
Is Citibank RBI registered?
Yes. Citibank is the consumer-facing brand of Citibank N.A., a Foreign Bank registered with the Reserve Bank of India.
Who is the real lender behind the Citibank app?
Citibank N.A. is the regulated entity that issues loans through the Citibank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Citibank customer care number?
Citibank customer care details are managed by Citibank N.A.. The RBI-registered email is on record. For phone support, check inside the Citibank app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Citibank?
Three-step escalation: (1) Raise a complaint in the Citibank app or write to Citibank N.A. at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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