Chola Finance — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Chola Finance loan app.
Common questions about Chola Finance
Is Chola Finance RBI registered?
Yes. Chola Finance is the consumer-facing brand of Cholamandalam Investment and Finance Company Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN L65993TN1978PLC007576), with its registered office under the RBI Chennai regional office.
Who is the real lender behind the Chola Finance app?
Cholamandalam Investment and Finance Company Limited is the regulated entity that issues loans through the Chola Finance brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: Chola Crest, C54-55 & Super B-4, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai, Guindy Industrial Estate, Chennai, Chennai City Corporation, Tamil Nadu, India, 600032.
What is the Chola Finance customer care number?
Chola Finance customer care details are managed by Cholamandalam Investment and Finance Company Limited. The RBI-registered email on record is gro@chola1.murugappa.com;shakilac@chola.murugappa.com. For phone support, check inside the Chola Finance app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Chola Finance?
Three-step escalation: (1) Raise a complaint in the Chola Finance app or write to Cholamandalam Investment and Finance Company Limited at gro@chola1.murugappa.com;shakilac@chola.murugappa.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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