Chase Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Chase Bank loan app.
Common questions about Chase Bank
Is Chase Bank RBI registered?
Yes. Chase Bank is the consumer-facing brand of J.P. Morgan Chase Bank N.A., a Foreign Bank registered with the Reserve Bank of India.
Who is the real lender behind the Chase Bank app?
J.P. Morgan Chase Bank N.A. is the regulated entity that issues loans through the Chase Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Chase Bank customer care number?
Chase Bank customer care details are managed by J.P. Morgan Chase Bank N.A.. The RBI-registered email is on record. For phone support, check inside the Chase Bank app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Chase Bank?
Three-step escalation: (1) Raise a complaint in the Chase Bank app or write to J.P. Morgan Chase Bank N.A. at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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