Capital SFB — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Capital SFB loan app.
Common questions about Capital SFB
Is Capital SFB RBI registered?
Yes. Capital SFB is the consumer-facing brand of Capital Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the Capital SFB app?
Capital Small Finance Bank Limited is the regulated entity that issues loans through the Capital SFB brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Capital SFB customer care number?
Capital SFB customer care details are managed by Capital Small Finance Bank Limited. The RBI-registered email is on record. For phone support, check inside the Capital SFB app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Capital SFB?
Three-step escalation: (1) Raise a complaint in the Capital SFB app or write to Capital Small Finance Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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