Is Bitrocket by CheQ Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Bitrocket by CheQ”
- 🏛️ Deployed by: AXIS BANK LIMITED (BANK)
- 🤝 LSP: Bitrocket Labs Private Limited (Lending Service Provider, per RBI's directory). The loan itself is given by AXIS BANK LIMITED.
- 📧 Grievance officer: gro@bitrocket.one
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Bitrocket by CheQ — What RBI's DLA Directory Records
| Regulated entity | AXIS BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | Bitrocket Labs Private Limited |
| Entity website | https://www.axis.bank.in/ |
| Grievance officer | Ms Aditi Arora |
| Grievance contact | gro@bitrocket.one · 0 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Bitrocket by CheQ loan app safe?
Bitrocket by CheQ is listed in RBI's public directory of Digital Lending Apps, deployed by AXIS BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Bitrocket by CheQ?
Bitrocket by CheQ is deployed by AXIS BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Bitrocket by CheQ customer care / grievance contact?
The grievance redressal officer on record is Ms Aditi Arora — gro@bitrocket.one, 0. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Bitrocket by CheQ?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (gro@bitrocket.one). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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