RBI Digital Fraud Rule: Get ₹25,000 Back?
RBI has a new rule that forces banks to partially compensate customers who lose money in unauthorized digital transactions. If you lose up to ₹50,000 to online fraud, you could get back up to ₹25,000 — but only once in your lifetime.
₹25,000 covers roughly 250 cups of chai — enough to sting badly if lost to a scammer.
Your bank must now compensate you if you lose money to digital fraud
Key Takeaways
Report any unauthorized digital transaction to your bank in writing immediately — delays can disqualify your compensation claim.
File a complaint on the RBI Integrated Ombudsman portal (rbi.org.in) if your bank denies or delays your compensation without reason.
Enable SMS and app alerts for every transaction on your bank account so you spot unauthorized debits within minutes, not days.
RBI has a new rule that forces banks to partially compensate customers who lose money in unauthorized digital transactions. If you lose up to ₹50,000 to online fraud, you could get back up to ₹25,000 — but only once in your lifetime.
Here's what happened: RBI has directed banks to compensate digital fraud victims up to ₹25,000 or 85% of net loss (whichever is lower) for losses under ₹50,000.. The compensation cost is shared: RBI funds 65%, the victim's bank pays 10%, and the bank receiving fraudulent funds contributes 25%.. This benefit is available only once per customer lifetime, so it applies to a single qualifying fraud incident — not multiple claims..
What you should do: Report any unauthorized digital transaction to your bank in writing immediately — delays can disqualify your compensation claim.. File a complaint on the RBI Integrated Ombudsman portal (rbi.org.in) if your bank denies or delays your compensation without reason.. Enable SMS and app alerts for every transaction on your bank account so you spot unauthorized debits within minutes, not days..
Pro tip: The faster you report fraud, the stronger your claim. RBI guidelines already state zero liability if fraud is reported within 3 working days of receiving the bank's alert — don't wait.
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This article is reported by GoCredit's Editorial Team based on the source above. GoCredit synthesises, contextualises, and adds India-borrower-relevant analysis. We are not the original publisher.