NPS Complaints? AI Tool Resolves Them in 22 Languages

PFRDA launched a new AI-powered complaint platform called PFRDA Pension Sahayak. NPS and Atal Pension Yojana subscribers can now file and track pension complaints via website, phone, or WhatsApp in 22 Indian languages — including voice-based filing.

Here's what happened: PFRDA launched Pension Sahayak, an AI-powered grievance platform for NPS and Atal Pension Yojana subscribers across India.. Subscribers can file complaints via website, mobile app, or WhatsApp in 22 Indian languages, including voice-based input for low-literacy users.. The system provides real-time complaint tracking and auto-escalates unresolved issues, removing the need to follow up manually..

What you should do: Check your NPS account statement now — if you spot wrong contributions, delayed credits, or nomination errors, file a complaint immediately via Pension Sahayak.. Save the PFRDA Pension Sahayak WhatsApp number on your phone so you can raise grievances without visiting a branch or writing formal letters.. If you enrolled in Atal Pension Yojana through your bank but never tracked contributions, use the new portal to verify your account status and fix discrepancies..

Under PFRDA rules, grievances must be resolved within 30 days. If yours is not, the new auto-escalation feature pushes it to senior officers automatically — no follow-up calls needed.