NPS Complaint? Pension Sahayak Resolves It in 3 Steps
PFRDA launched Pension Sahayak, an AI tool that lets NPS subscribers file and track pension complaints via web, mobile, or WhatsApp in 22 Indian languages — replacing the old, clunky grievance system.
Filing a pension complaint used to take longer than brewing a full pot of chai — now it's on WhatsApp
You can now raise your NPS pension complaint in your own language
Key Takeaways
Save the PFRDA Pension Sahayak WhatsApp number and use it to check your NPS grievance status without logging into any portal.
If you have a pending NPS complaint older than 30 days with no resolution, re-file it on Pension Sahayak and escalate directly from the platform.
Check your NPS account details — PRAN number, nominee, and contribution history — so you are ready if you ever need to raise a complaint quickly.
PFRDA launched Pension Sahayak, an AI tool that lets NPS subscribers file and track pension complaints via web, mobile, or WhatsApp in 22 Indian languages — replacing the old, clunky grievance system.
Here's what happened: PFRDA replaced its old Central Grievance Management System with Pension Sahayak, an AI-powered complaint platform for NPS subscribers.. The new system supports web, mobile app, and WhatsApp access — and works in 22 Indian languages including voice commands.. Subscribers can now file, track, and escalate pension grievances without visiting a branch or calling a helpline..
What you should do: Save the PFRDA Pension Sahayak WhatsApp number and use it to check your NPS grievance status without logging into any portal.. If you have a pending NPS complaint older than 30 days with no resolution, re-file it on Pension Sahayak and escalate directly from the platform.. Check your NPS account details — PRAN number, nominee, and contribution history — so you are ready if you ever need to raise a complaint quickly..
PFRDA mandates grievance resolution within 30 days. If your complaint crosses this deadline unresolved, you can escalate to the NPS Trust ombudsman — most subscribers don't know this escalation path exists.
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- [1]“Filing pension complaints gets easier as PFRDA rolls out AI-enabled Pension Sahayak: Key features explained” Wealth-Economic Times · 22 Jun 2026
This article is reported by GoCredit's Editorial Team based on the source above. GoCredit synthesises, contextualises, and adds India-borrower-relevant analysis. We are not the original publisher.