GRO (Grievance Redressal Officer)

The Grievance Redressal Officer is the first formal escalation point at any RBI-registered lender — bank, NBFC, HFC, or MFI. Under the RBI Master Direction on Fair Practices Code, every regulated lender must publish their GRO contact (email and phone) and respond to written complaints within 7 days (acknowledgement) and resolve them within 30 days. If the GRO fails to resolve, the next step is the lender's Nodal Officer, followed by the RBI Banking Ombudsman. GoCredit maintains verified GRO contacts for 9,400+ RBI-registered lenders in the NBFC directory.